Corporate Internet Banking

Q. Why I can't logon Internet Banking in the first time?
When you received both of your Token & Welcome Letter, you require notifying your Relationship Manager to activate your ID before you can logon.

Q. Where can I find my Enterprise Code?
Your Enterprise Code, User ID and Initial Login Password have been contained in your ICBC Corporate Internet Banking Welcome Letter. Also you can obtain your registration information from your Relationship Manager.

Q. How do I change my Login Password?
You can change your Login Password any time via the Customer Services section within the ICBC Corporate Internet Banking. We recommend you change your password periodically to secure your account information.

Q. Do I have to change my USB Token PIN?
You do not required changing your USB Token PIN. However, we highly recommend you to reset your USB Token PIN through USB Shield Clients Tools periodically to enhance transaction security. Password Token users must change your token password at your initial logon. 

Q. What if I forgot my Login Password?
If you have forgotten your Login Password, please contact your Relationship Manager and ask for password reset.
* Fees and charges may apply.

Q. What if I forgot my Token PIN / Device Start Code or my Token is lost, blocked or damaged?
You can require for password reset, token replacement by approaching the local branches, complete relevant amendments request form, and return your signed form to your Relationship Manager for token replacement.
* Fees and charges may apply.

Q. What if I receive an error message on Corporate Internet Banking?
Please contact  your Relationship Manager immediately if you notice an error either on Internet Banking services or statements (prefer if you can provide relevant screen shot). We will respond to you as soon as possible.

Q. Can I use online Banking and Mobile Banking at the same time? Am I using the same login ID and Password?
You use the same set of login ID and Password between both platforms, the platforms allow for parallel usage, however if logon the same time, the earlier logon platform will be force exit.

Q. May I submit fund transfer or remittance transaction request via mobile Banking?
Fund transaction request must submit via online Banking due to security reason. However authoriser can approve transaction via Mobile Banking application.

Q. Can I use mobile Banking if I am an USB token user?
You require applying an extra password token, or upgrading your current USB token to password token to be eligible to use Mobile Banking. The upgrade process is free of charge; you can apply by contacting your Relationship Manager, with the amendment form.

 Q. Will Online banking automatically suspense if mobile banking access is being lock?
You require password token to reconnect your Mobile Banking after 3 faulty inputs of quick login. There will be no impact towards your Online Banking as long as you use the correct internet banking login and Password. If you have forgotten your Login Password, please contact your Relationship Manager and ask for password reset. （Fee & Charge may apply）

Q. Can I register the same email as PayID with different Banks? Can I manage my PayID via ICBC Online Banking?
Each PayID can only link with one bank account, however one account can be linked with more than one PayIDs. You can manager your ICBC PayID via your online banking platform. PayID is transferrable between different financial institutions or different bank accounts.

Q. Do we use the traditional BSB and Account number for money transaction after Osko launch?
PayID is an alternative way to address payments. You can either use BSB / Account number for fund transfer or use PayID.

Private Internet Banking

Q. Where can I find my user name?
Generally, you can use your Primary Account Number as your Login Username to access ICBC Private Internet Banking services. Also you can obtain a username for login via personalization function in ICBC Private Internet Banking’s Customer Services section.

Q. How do I change my Login Password?
You can change your Login Password any time through the Customer Services section in ICBC Private Internet Banking. We recommend that your password should be changed periodically for your safety and security.

Q. Are there any charges for using ICBC Private Internet Banking service?
The latest ICBC Private Internet Banking Services Fees is available upon request.

Q. What if my Token is lost or damaged?
You can apply for a replacement token by contacting your Relationship Manager, with completing the amendment form.
* Fees and charges may apply.

Q. What if I forgot my Login Password or my Internet Banking access has been blocked?
To prevent unauthorized access to your Internet Banking account, the account may be locked after a certain number incorrect password attempts. If you have forgotten your Login Password and your Internet Banking access has been blocked, please complete the amendment form, and return your signed form to your Relationship Manager or to any ICBC branch in Australia for a login password reset.
* Fees and charges may apply.

Q. What if I forgot my Token PIN / Start Code?
Your Token PIN / Start Code can be retried a certain times until the attempt limit is reached and your Security Token will be locked. You can request a token reactivation by completing the amendment form and return token to your Relationship Manager for a token reactivation.
* Fees and charges may apply.

Q. What if I got an error message on Internet Banking?
You can follow the suggestions and tips when you receive an error message, or contact your Relationship Manager with relevant screen capture,  respond to your request as soon as possible.

Q. Can I register the same email as PayID with different Banks? Can I manage my PayID via ICBC Online Banking?
Each PayID can only link with one bank account, however one account can be linked with more than one PayIDs. You can manager your ICBC PayID via your online banking platform. PayID is transferrable between different financial institutions or different bank accounts.

Q. Do we use the traditional BSB and Account number for money transaction after Osko launch?
PayID is an alternative way to address payments. You can either use BSB / Account number for fund transfer or use PayID.